Hollywin Privacy Policy

At Hollywin Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, register an account, or use any of our services. By accessing Hollywin Casino at hollywin.com, you agree to the practices described in this policy. Our platform is operated by Stable Tech N.V., licensed and regulated by the Curaçao Gaming Authority under license OGL/2024/161/0191, granted on 16/07/2024.

Information We Collect

When you create an account or use our services, we collect several categories of information to provide you with a safe and personalized gaming experience. We gather this data directly from you, automatically through your use of our website, and occasionally from trusted third parties such as payment processors and identity verification services.

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address.
• We record your payment and transaction information when you make deposits or request a withdrawal, including your chosen payment method.
• We track your gaming activity, including games played, wagers placed, wins, losses, and bonus usage to improve our services and ensure compliance with responsible gaming standards.
• We store technical data such as your IP address, device type, browser information, and login timestamps for security and fraud prevention purposes.
• We may collect verification documents, such as identification and proof of address, when required under our Know Your Customer (KYC) obligations.

How We Use Your Data

We use the information we collect for a range of purposes tied directly to operating Hollywin Casino and delivering the services you expect from us. Our goal is always to enhance your experience while meeting our legal and regulatory obligations.

• We use your data to create and manage your Hollywin login and account preferences.
• We process your transactions to facilitate deposits and withdrawals across our supported currencies, including EUR, USD, CAD, and multiple cryptocurrencies.
• We analyze your gaming behavior to personalize promotions, such as our Welcome Package, reload bonuses, and VIP rewards.
• We use your contact details to send you important account notifications, security alerts, and, where you have opted in, marketing communications regarding a Hollywin bonus code or promo code offer.
• We verify your identity to prevent fraud, underage gambling, and unauthorized access to your account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on Hollywin Casino. These tools help us remember your login information, understand how you interact with our website, and tailor content to your preferences. You can manage your cookie settings through your browser at any time, though disabling certain cookies may limit your ability to use some features of our site, including our mobile app and account login functions.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share certain information with trusted partners who help us operate Hollywin Casino effectively and in compliance with applicable regulations.

• We share payment data with our licensed payment processors to complete deposits and withdrawals.
• We share information with regulatory authorities, including the Curaçao Gaming Authority, when required by law or during compliance audits.
• We share data with fraud prevention and identity verification services to protect our platform and our players.
• We may share aggregated, non-identifiable data with game providers, such as Evolution, Pragmatic Play, and other studios, to improve game performance and offerings.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption technologies, secure servers, and restricted internal access to sensitive data. Despite our best efforts, no method of electronic transmission or storage is completely secure, and we encourage you to use strong i[64&ZI3v77^NTXZs and keep your Hollywin login credentials confidential.

Your Rights Regarding Your Data

We respect your rights concerning the personal information we hold about you. Depending on your jurisdiction, you may have the following rights, and we will honor valid requests in accordance with applicable data protection laws.

• You have the right to access the personal data we hold about you.
• You have the right to request corrections to inaccurate or incomplete information.
• You have the right to request the deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to object to certain types of data processing where applicable law permits.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond to your request as promptly as possible.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with our legal, regulatory, and licensing obligations under our Curaçao Gaming Authority license. Once your data is no longer required, we take reasonable steps to securely delete or anonymize it.

Restricted Territories and Compliance

Hollywin Casino operates internationally, with localized versions of our platform for players in Australia, New Zealand, Canada, Germany, and Norway. However, we do not accept players from certain restricted jurisdictions in accordance with our licensing requirements. If you are accessing Hollywin Casino from a restricted territory, including through the use of a VPN to bypass our provider geo-blocks, we reserve the right to suspend or close your account. We do not permit the use of VPNs to circumvent our geographic restrictions, and any attempt to do so may result in account termination.

Children's Privacy

We do not knowingly collect personal information from individuals under the age of 18. Our services are strictly intended for adults who are legally permitted to participate in online gambling activities in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

International Data Transfers

As we operate across multiple markets, your personal information may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are conducted in compliance with applicable data protection standards and that appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, or by emailing us directly at [email protected]. We are always here to address your privacy concerns and ensure your experience with Hollywin Casino remains secure and trustworthy.